Inn Policies

Take the time to read over the policies for our pet & family friendly lodging accommodations for vacations and events in the Ozark Mountains, and please contact us if you have any questions or concerns about your upcoming stay.

• The person who is checking in must match the name on the reservation and must have a valid credit card on file.
• Check-in time is 3:00 pm.
• Check-out time is 11:00 am.
• Late Checkout: A late checkout (after 11:00am) must be requested no later than 9:00am the morning of checkout and will be billed at the rate of $50 per hour ($50 minimum charge) with a maximum of two hours. Those not checked out by 1:00pm will result in an additional night’s charge. Late checkouts are not available if the unit is already rented that day.
• Office Hours are 9:00 am – 6:00 pm. NOTE: we do not staff the office, but can always be reached by a phone at the office door.
• Our property is situated on uneven terrain. You may encounter tripping hazards including rocks and roots. You may encounter a variety of wildlife on our property. General use of the property is at your own risk. We do not assume responsibility for any injury that occurs due to misuse of any amenities on the property.
• Smoking is not allowed in any of the units. Smoking is allowed outdoors and ashtrays are provided. If you choose to smoke any substance in the unit, you will be charged a $150 cleaning fee.
• Candles, except electronic, and any other open flame equipment is strictly prohibited due to the nature of our wood structures.

• Pets are allowed in designated units ONLY:
•  Historic Cabins #2, #5, and 22
• All Family Duplexes (#10, #12, #14, #16, #18, #20)
• Loft Suite #24 and French Country Cottage #8
• One dog (no other species) up to 40 pounds. 
• There is a one-time pet fee, and the owner must agree to all pet policies.
• Barking/vicious dogs are strictly prohibited.

• COVID Clean is Our Standard Clean
• We have always taken “clean” seriously. We use a sanitizer on all surfaces.
• Contactless check-in is available.

• Rates do not include taxes.
• Our rates are based on an occupancy of two adults only or two adults and two children under 12 years old if the unit is double occupancy.
• We charge $10.00 per night per guest for any unit requesting an increase in occupancy for those 12 and older. Restrictions apply, call the office for details.
• Anyone staying in a unit that is not a registered guest will be asked to leave.
• Units are not allowed to exceed maximum occupancy.
• Rates and minimum-night stay requirements are higher during the Holidays, Special Events, and the month of October.
• Room changes during a single stay are subject to a 10% surcharge. We do not allow one-night stays under any circumstance.

• Two nights at all times.
• Three nights for Holidays & specified Event weekends.

• All guests must be registered and at least 18 years or older.
• We require a major credit card on file, even if you pay cash or book through an online travel agent. 
• We accept MasterCard, Visa, Discover, and American Express credit cards, no personal checks. 
• A deposit equal to one-night stay and applicable tax is charged to a major credit card on all reservations at the time the reservation is made.
• Invalid or insufficient fund credit cards will result in the reservation being cancelled.
• NOTE: We will charge the reservation balance to the credit card on file at 10 days prior to check-in for all reservations that are four nights or more; OR when 3 or more units are rented under one reservation.
• There are NO refunds for shortening the reservation regardless of the reason at any time inside of our 10-day “no-cancallation” window.

We know that life happens and emergencies and unexpected events that can’t be controlled interfere with plans. Please know, because we are a small family business, last-minute cancellations are seriously detrimental to our business. Cancellation policies may vary if you choose to book with an OnLine Travel Agent.

• When you cancel 15 days or more prior to arrival, your deposit will be refunded less $40.00 transaction fee.
• Cooling Off: If you change your mind within 24 hours of booking your reservation, we will gladly refund your entire reservation – no questions asked! 
• NOTE: This does not apply if your check-in is less than 24 hours from the time the reservation is made.
• When you cancel or shorten your reservation 14 days or less prior to arrival, you will forfeit your deposit.
• Rescheduling Fee: You may reschedule one time 15 days prior to your arrival date, to include a $40 credit card fee.
• Bad Weather (Implies impassable roads per AR DOT, ie ice/snow): You may apply your full deposit amount to a future reservation anytime within one year in the event of ice or snow causing treacherous road conditions. No other weather conditions allowed!
• Travel Insurance: For larger reservations and peace of mind, we strongly recommend trip insurance. Consider contacting your travel agent or www.insuremytrip.com

• Outside group gatherings without permission on our property are strictly prohibited. 
• If you have a planned large event, we will help make appropriate arrangements inside of our property.